Returns and Shipping

📦 WECOO Returns & Shipping Policy

Your satisfaction is our top priority. If something isn’t right with your order, we’re here to help.

🚚 U.S. Shipping

  • Processing Time: Orders ship within 1–2 business days from our U.S. warehouse.

  • Shipping Carrier: All orders are shipped via USPS, UPS, or FedEx.

  • Shipping Cost: Calculated at checkout based on weight and location.

  • Tracking: A tracking number will be sent to your email once your order has shipped.

🌎 International Shipping

Order Processing Time

International orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time & Regions

Other Countries(United Arab Emirates,Austria,Belgium,Canada,Czechia,

Denmark,Finland,France,Germany,Hong Kong,Indonesia,Ireland,Italy,Japan,Malaysia,Mexico,Netherlands,New Zealand, Norway,Poland,Portugal,Singapore,Spain,Sweden,Switzerland,United Arab Emirates,United Kingdom Standard International Shipping: 7–15 business days
(Orders are shipped from our global fulfillment center.)

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order weight.
For large wholesale or B2B orders, please contact us directly for customized shipping solutions.

Customs & Import Duties

International orders may be subject to import taxes or customs fees.
These charges are determined by your local customs authority and are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for the tracking information to update.

🔁 Returns & Exchanges

We accept returns on unworn, undamaged shoes within 14 days of delivery.

To be eligible for a return:

  • Items must be in new condition with original packaging

  • You must submit a return request within 14 days of receiving your item

  • Return Address:Online Seller RMA , 2125 Gateway Blvd #77641589  Hebron Kentucky 41048 US

❗ Returns that appear worn, used, or damaged cannot be accepted.

📩 How to Start a Return

To request a return or exchange, please email:

info@wecoospinshoe.com
Include your:

  • Order number

  • Reason for return

  • Any photos (if product is damaged)

We’ll respond within 1–2 business days with instructions.

“Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return shipping. If your item arrives defective, damaged, or incorrect, we will cover return shipping by issuing a prepaid label. Original shipping fees are non-refundable. We do not accept COD/freight-collect returns. For international orders, customers are responsible for return shipping and any duties or taxes. For size exchanges, customers pay the return shipping and we cover the outbound shipping for the replacement. Please contact info@wecoospinshoe.com to obtain an RMA before returning any item.”

💵 Refunds

  • Once your return is received and inspected, your refund will be processed within 5–7 business days.

  • Refunds will be issued to your original payment method.

  • Original shipping fees are non-refundable.

🔄 Exchanges

Need a different size or style? We’re happy to help!
Please email us with your order number and what you’d like to exchange for.

💬 Questions?

Email us anytime: info@wecoospinshoe.com

✨ Thank You for Shopping with WECOO

We’re proud to support the indoor cycling community with high-performance, stylish footwear. If you have any feedback, we’d love to hear it!